Return Policy for Healthy Fields Dragon Fruit

Effective Date: 01/01/2021

At Healthy Fields Dragon Fruit, we are committed to providing our customers with high-quality health products. We understand that sometimes purchases may not meet your expectations. This Return Policy outlines the process, conditions, and responsibilities related to returns for our products.

1. Return Window
Customers have a 15-day period from the date of receipt to initiate a return. To be eligible for a return, products must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items
Please note that we do not accept returns for plants or live materials under any circumstances. All sales of these items are final.

3. Return Process
To initiate a return, please follow these steps:

• Contact our customer service team at [insert contact information] within the 15-day return window to obtain a Return Authorization Number (RAN).
• Clearly state the reason for the return, and provide your order number and any relevant details.
• Once you receive your RAN, securely package the product in its original packaging to prevent damage during shipping.
• Write the RAN on the outside of the return package. Returns sent without an RAN may be delayed or not accepted.

4. Shipping Responsibilities
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert dollar amount], as we cannot guarantee that we will receive your returned item. Healthy Fields Dragon Fruit is not liable for any return shipments lost or damaged during transit.

5. Damaged Returns
If a product is returned in a damaged condition due to improper packaging or shipping by the customer, Healthy Fields Dragon Fruit will not be held responsible for any losses incurred. It is the customer’s responsibility to ensure that the product is adequately packed to avoid damage during return shipping.

6. Replacement Policy
Healthy Fields Dragon Fruit does not offer refunds. In the event that a product is found to be defective or damaged due to our error, we will assess the situation and may offer a replacement product. Please note that replacements may be provided with alternative products of equal value if the original item is no longer available.

7. Exceptions
In certain circumstances, we may make exceptions to our return policy at our discretion. If you believe your situation warrants an exception, please contact our customer service team for further assistance.

8. Contact Information
For any questions regarding this Return Policy or to initiate a return, please reach out to us at:

• Email: healthyfields@outlook.com
• Phone: +27 69 656 9846
• Mailing Address: Franschhoek Estate, 22 Wren St, Rant and Dal, Krugersdorp, 1739

9. Policy Updates
Healthy Fields Dragon Fruit reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

By purchasing from Healthy Fields Dragon Fruit, you acknowledge that you have read, understood, and agreed to this Return Policy. Thank you for choosing Healthy Fields Dragon Fruit for your health product needs!