Shipping Policy
Shipping Policy for Healthy Fields Dragon Fruit, Online and Health Products
Effective Date: 01/01/2021
1. Introduction
Welcome to Healthy Fields Dragon Fruit! We are committed to providing you with the highest quality products and ensuring that your shopping experience is seamless. This Shipping Policy outlines the terms and conditions regarding the shipping of our products worldwide.
2. Shipping Regions
We proudly offer shipping to customers worldwide. Whether you are located in South Africa or any other country, we strive to deliver our products to you efficiently and reliably.
3. Shipping Methods
- Local Shipping (South Africa): For our customers within South Africa, we utilize the following courier services:
- The Courier Guy
- Fastway Couriers
- Aramex
- International Shipping: For our international customers, we primarily use Aramex for shipping. In cases where Aramex does not provide service to a specific destination, we will seek alternative quotations from other shipping providers. Additionally, we may engage the services of a trusted shipping agent with whom we have collaborated for over 15 years.
4. Shipping Charges
- Flat Rate Shipping: We aim to offer set prices for shipping based on specific regions. However, due to the fluctuating nature of the economies in South Africa and the USA, shipping costs may vary. We are actively working to establish flat rate shipping options for various regions.
- Additional Charges: Some items may incur extra shipping charges due to their size, weight, or special handling requirements. These additional charges will be clearly communicated to customers before finalizing their orders.
5. Order Processing Time
- Orders are typically processed within [insert number of business days, e.g., 1-3 business days] after confirmation of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
6. Delivery Times
- Local Shipping: Customers can expect delivery within [insert estimated delivery timeframe, e.g., 3-5 business days] depending on the courier service selected and the destination within South Africa.
- International Shipping: Delivery times for international orders may vary based on the destination country and customs processing. Generally, international shipping may take between [insert estimated delivery timeframe, e.g., 7-21 business days].
7. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.
8. Customs, Duties, and Taxes
- For international shipments, please note that customs duties, taxes, and any other charges may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping fees.
- We recommend that international customers check with their local customs office for information regarding potential charges prior to placing an order.
9. Damaged or Lost Shipments
- In the event that your order arrives damaged, please contact us within 48 hours of receiving your package. We will work with the courier service to resolve the issue.
- If your order does not arrive within the estimated delivery time, please reach out to us so we can assist in tracking the shipment.
10. Changes to Shipping Policy
Healthy Fields Dragon Fruit reserves the right to amend this Shipping Policy at any time. Any changes will be posted on our website, and we encourage customers to review the policy periodically.
11. Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at:
- Email: Healthyfields@outlook.com
- Phone: 069 656 9846
- Address: Franschhoek Estate, 22 Wren St, Rant and Dal, Krugersdorp, 1739
Thank you for choosing Healthy Fields Dragon Fruit. We appreciate your business and look forward to serving you!
End of Shipping Policy
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